A lot of people, who are living in busy cities like New York, Los Angeles, Chicago, London, Bangkok, and Dubai, got tired of heavy traffic and lack of parking facilities.
This is the main reason why most of the people in these cities find it easier to use taxi booking services.
When it comes to talking about taxi booking services, we can’t forget to take the names of the two taxi giants. Yes, we are talking about Uber and Lyft that have revolutionized the way people use taxi services.
Using taxi booking apps like Uber and Lyft, people are easily traveling from one place to another whether they are going office or returning home. As the number of people, who travel in taxis, are increasing, the demand for taxi booking apps like Lyft, Grab, and Uber is also growing.
So, if you are running a taxi company for the past several years or just entered in the taxi industry, it is must to have a ride-sharing app for your business. Develop a taxi app solution that connects drivers and passengers in real-time.
Before moving ahead and discussing the lessons to learn from taxi giants like Uber and Lyft, let’s know some basic information about taxi service providers.
Top Taxi Booking Apps in the Market
Launched back in 2009 by Travis Kalanick and Garrett Camp, Uber is one of the most popular ride-hailing apps, allowing users to book a ride in just a few minutes. Using this taxi app, people don’t need to park or wait for a taxi or bus in the middle of the roads.
Just tap in the application to request a ride for the desired destination and pay using card or cash as per the convenience. Available in more than 600 cities across 65 countries of the world, users can use the Uber taxi app for traveling anywhere like an airport or across town.
Talking about Uber’s market share, the company’s market share of the US ride-hailing market is estimated at between 69% and 74%.
2. Lyft: Uber-like Taxi Booking App Solution
Launched in 2012 by Logan Green and John Zimmer, Lyft is another taxi booking application that operates in approximately 300 U.S. cities. The company was declared as the number two ride-hailing company with a 28% market share in the United States as of late 2018, according to the Second Measure research company.
As of June 2018, the company was valued at US$15.1 billion and it has raised a total of US$5.1 billion in funding. So, users of this taxi app can easily book a taxi from one destination to another with just a few simple taps on the screen.
Moving ahead, let’s talk about the lessons that you as a taxi startup can learn from these taxi giants and develop your own cab booking app like Lyft.
3 Lessons to Learn from Taxi Giants, Uber & Lyft, Before Developing a Taxi App
1. Provide Genuine Solutions to Your Customers’ Problems
The main lesson that you as taxi startup can learn from the Uber taxi solution is – providing genuine solutions to your customers’ problems. As Uber and Lyft, you can also think about your passengers or customers’ problems that they might be facing while booking a taxi and provide a solution in terms of the taxi app.
Talking about Uber, the company first understood the problem of people that they were facing while hiring a taxi in the middle of the road. Then, the company provided a solution through taxi application, allowing users to book a taxi from the comfort of their home.
Along with booking a ride, customers can use the Uber app to check up on the driver for updates, giving them an estimated arrival time of the driver. The solution provided by Uber was not provided by regular cab companies. So, if you are a taxi startup and want to develop a taxi app, make sure to provide a genuine solution to your customers.
2. Keep It Simple & Convenient
Another lesson that you can learn from the most popular taxi application, Uber, is – try to make your application as simple as possible. By making it simple and convenient, you can make it easy for your passengers to utilize your application. In fact, all age group of people can easily use your taxi app to book a ride from one destination to another if they find it easy to use.
Taking about Uber, it is a perfect example of simplicity and convenience. The company has developed an uncomplicated application, making it easy for people to use an app for ride-booking. Uber is one such idea-based application that made people say ‘yes’ when they first heard it.
So, it is must that you develop a ride-sharing app like Uber simpler so that customers of different age don’t find it difficult to use your app.
3. Always Believe in Providing Quality Services
The third essential lesson to learn from the taxi goliaths like Lyft and Uber is – always believe in providing quality services to your customers. Along with providing solutions to your customers’ problems, try to serve them with the best quality services and give them a rich riding experience.
If are thinking about how to provide quality services to passengers, then you can do is listen to your customers’ problems, read their reviews and feedback, and get in touch with them. Ask your support team to reply and connect with each passenger, who has any problem with your application. And make sure to provide an instant solution to them.
Let’s take one example, if any of your app users face any problem while communicating with any of your drivers or traveling in a taxi, you can provide an instant solution to them. This is how you can stay ahead from your competitors and keep serving with quality services.
As you have gone through 3 important lessons of Uber and Lyft applications, you might be ready to develop a successful taxi booking app like Lyft or Grab. No matter whether you have more than 10 drivers or 100 drivers in your taxi company, you can develop a cab booking app to serve your customers better.
So, if you have any idea on ride-sharing app development or apps like Uber, get in touch with us. We are a leading taxi booking app development company and already developed over 50 taxi booking apps with a range of features and functionalities.
We, at GoSpAXI, are dedicated to serving taxi companies and startups with Uber-like app development services without compromising the quality. In case, if you have still any query or confusion related to taxi app development cost or taxi app developer rates, you can fill our contact us form. Our technical expert team is happy to answer queries.